Subscription & Money-Back Policy

This Subscription & Money-Back Policy explains how refunds and cancellations work for Upgrade Me memberships purchased directly through https://www.getupgrademe.com. If you enrolled through a third-party app store, their rules apply and you'll need to request support from that storefront.

By accessing or using Upgrade Me on any device, you confirm that you have reviewed and agreed to this policy, along with our Terms of Service and Privacy Policy. We may update this document from time to time; your continued use of the Service after updates are posted will be treated as acceptance of the new terms.

Membership pricing is displayed on the checkout page before you complete payment. Access to premium content is granted immediately after your transaction is successfully processed. All payments are securely handled by our authorized payment partners, and Upgrade Me never stores your full payment credentials.

All purchases are considered final. However, we may provide a refund in the limited situations below:

• Critical Technical Issue: If persistent technical problems (such as repeated crashes or an inability to access the Service) prevent normal use. You may be asked to share device details, screenshots, or logs to help us troubleshoot.
• No Visible Progress: If you follow your personalized Upgrade Me plan for at least 14 consecutive days and still see no measurable improvement, you may request a refund within 30 days of purchase. We will ask for proof of adherence (for example, workout logs or habit tracking).

Refunds are not provided for changes of preference, misunderstandings about pricing, or for forgetting to cancel a subscription renewal.

Once we acknowledge a qualifying refund request, access to paid content will be suspended while we review your eligibility. Approved refunds are issued for the amount you actually paid; processing times can vary by bank or region. Refunds are not issued for issues caused by device incompatibility or unstable internet connections. We reserve the right to deduct reasonable administrative fees associated with processing your order.

• California and Connecticut: You can cancel your purchase before midnight of the third business day after the date of purchase to receive a full refund.
• European Union: You have a statutory right to withdraw from certain service contracts. By choosing to start your Upgrade Me program immediately, you acknowledge that the service begins at once and consent to the loss of that withdrawal right.

Email support@getupgrademe.com to open a support ticket. We aim to respond within 24 hours, though response times can vary during weekends or holidays. If you have not heard from us within 72 hours, please check your spam folder or resend your message.

Upgrade Me memberships renew automatically unless you cancel. You can cancel by contacting support or by using the cancellation link provided in your confirmation emails. Deleting the app or your account does not end your subscription. After cancellation, you keep access to premium content until the end of the paid period, and future renewals will no longer be charged.